FAQ

1. How is turf sold ?

Turf is sold on a per sqm basis. This is much easier for both customer and the Coastal Turf professionals to work out the required amount of turf.

2. How is your turf delivered ?

Coastal Turf cuts all of its turf onto pallets. These pallets of turf are then loaded into an all weather tautliner truck and taken to your house. It is then mechanically unloaded with one of our forklifts. We will place the pallet as close as possible to make it easier for you (included in the price of delivery).

Maka and pallets of turf

3. Do we have to purchase a set amount of turf, such as a pallet of turf ?

No you DO NOT have to purchase a set amount of turf or a pallet of turf. All of our Turf is cut fresh and specific to order, ie if you want 26sqm of turf we will cut 26sqm of turf for you. If you want 400sqm of turf we will cut 400sqm of turf for you. We cater specifically for your exact requirements.

 

4. What if we are a little bit unsure of how much turf we need ?

No worries at all, you can refer to our on line turf calculator or our MEASURING section for further tips and ideas OR alternatively give us a call and we can arrange a FREE MEASURE AND QUOTE.

5. How far up or down the Coast does Coastal Turf Deliver ?

Coastal Turf delivers turf all over the Byron, Tweed and Gold Coasts, more specifically from Coomera in the North to Yamba in South. Areas outside of that area can be arranged upon request, we have delivered our turf as far Sydneys Northern Beaches. (it’s just that good!)

 

Puppy on Grass

6. How do I know which type of turf is best for me ?

Great Question ! Having the right tool for the right job will result in the BEST long term result with the minimum amount of effort. Therefore investing time and energy into researching the best type of turf for your situation will pay dividends in the future. The three best options are –

a) Call our Office, as our qualified staff can offer expert advice.

b) Organize a FREE MEASURE AND QUOTE, that way our staff can see you specific area and recommend the best type of turf for your situation (and we bring samples with us!)

c) Refer to our TURF SUMMARY TABLE on this site for more advice.

7. What about site preperation, how do I start ?

Another GREAT question ! The quality of your site preparation will have a direct effect on the quality of your lawn. Coastal Turf can put you in touch with quality trained professionals for all your site preparation needs. If we wouldn’t use them at our home we wouldn’t recommend them to you.

If you are more of the DIY type, we are happy to send along an installation guide and site preparation for you.

Coastal Turf has 15 years experience at installation.

Each job requires individual prep work and we believe that the right man is needed for the right job.

bobcat prepping house

8. How long does it take from ordering our turf to delivery of turf ?

Coastal Turf has 5 delivery vehicles servicing the Tweed and Gold Coasts daily (Mon -Sat).

  • Supply and Deliver of Turf only                         = 4 days notice required
  • Supply, Deliver and Install of Turf                    = from 7 days notice required

 

*Saturday Deliveries are no worries at all and no extra charge !

9. How thick is the Turf ?

The couch varieties of turf are 25mm thick and our Buffalo / Zoysia varieties are 30mm thick.

10. How can we pay for the Turf ?

Coastal Turf makes it as easy as possible for our customers to pay for their turf. We now offer Eftpos facilities if you have mobile reception at your place, credit card over the phone, or direct deposit.

11. How quickly does the turf need to be laid once it is delivered ?

It is best to ensure all of the turf is installed within 12hrs of delivery. If there is any turf that cannot be laid within that time period it is best to dribble water through the pallet of turf (this assists in cooling the turf down).

12. Do we have to roll our new turf ?

You don’t HAVE to, but it is strongly recommended. Rolling your new turf ensures that the turf comes into full contact with the soil (meaning it is less likely to dry out) and makes sure that the entire area is flat and uniform.

rolling turf

13. Should we put a fertilzer underneath the Turf ?

YES. Use an ORGANIC FERTILIZER (such as Dino Fert, which we can supply with your turf order). A good rule of thumb is to put Organic Fertilizer underneath the turf and Chemical Fertilizer on top of the turf. The reason for this is the amount of nitrogen found in each type of Fertilizer. Organic Fertilizer has approx 4 % compared to Chemical Fertilizer that has approx 20 %.

If you have any more questions please dont hesistate to

contact our Office now !

 

Coastal Turf Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://www.coastalturf.com.au/ (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

    – “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

    – “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

    – “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

    [[INSERT DESCRIPTIONS OF OTHER TYPES OF TRACKING TECHNOLOGIES USED]]

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above.    We use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

    FACEBOOK – https://www.facebook.com/settings/?tab=ads

    GOOGLE – https://www.google.com/settings/ads/anonymous

    BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at mynewlawn@coastalturf.com.au or by mail using the details provided below:

  279 Round Mountain Road, , Round Mountain , NSW, 2484, Australia